Shipping Information
Shipping Times
- We strive to process and ship orders within 10-15 business days.
- Delivery times may vary based on your location and the shipping method chosen during checkout.
- You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods
- We offer standard shipping via reputable carriers.
- Expedited shipping options are available at an additional cost.
Shipping Charges
- Shipping charges are calculated based on the weight and destination of your order.
- The exact shipping cost will be displayed during checkout.
Returns & Exchanges
Eligibility
- You may return or exchange items within 15 days of delivery.
- To be eligible for a return or exchange, the item must be unused, unwashed, and in its original packaging.
How to Initiate a Return or Exchange
- Contact our customer support team at returns@ashandloom.com to initiate the process.
- Provide your order number and details about the item you wish to return or exchange.
- Our team will guide you through the next steps, including return shipping instructions.
Refunds
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
- If approved, we will process a refund to your original payment method within 5 business days.
Exchanges
If you'd like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. Please provide an unpacking video of the product for clarity. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance with shipping or returns, feel free to reach out to our customer support team at support@ashandloom.com.
Newsletter
