FAQs

• Visit our website and browse our collection of beautiful sarees.
• Click on the desired saree to view details.
• Select the color, and quantity, then click "Add to Cart."
• Follow the checkout process to complete your order.

We accept various payment methods, including credit/debit cards, net banking, and digital wallets.
All transactions are secure and encrypted.

• We strive to process and ship orders within 10-15 business days.
• At times, certain products may take longer because of laborious weaving process.
• Embroidered sarees are all “made-to-order” for which the shipping will be executed post the completion of the product.
• Delivery times vary based on your location and the chosen shipping method.
• You'll receive a confirmation email with tracking information once your order is shipped.

• Contact our customer support team immediately.
• We'll arrange for a replacement or refund.
• Please provide photos and unpacking video of the damaged item for verification.

• Yes! You can return or exchange items within 15 days of delivery.
• The saree must be unused, unwashed, and in its original packaging.
• Follow the return/exchange process outlined in our Returns & Exchanges policy.

• Currently, we offer unstitched sarees.
• You can get them stitched locally according to your preferences.

• Log in to your account on our website.
• Go to the "Order History" section to track your order status.
• You'll also receive email updates with tracking information.

• We want you to love your saree!
• If you're not satisfied, contact us, and we'll assist you.

Yes! We offer international shipping. Shipping charges vary based on the destination.

Email us at support@ashandloom.com or use the contact form on our website.
Our team is here to help with any queries.

We offer a variety of fabrics, including silk, cotton, chiffon, georgette, and linen. Each fabric has its unique texture and drape, catering to different preferences.

Yes, you can cancel an order within 24 hours of placing it. Contact our customer support team with your order details for assistance.

Yes! We provide gift wrapping options for special occasions which will be charged. You can select this during checkout.

We strive to display accurate colors on our website, but variations may occur due to screen settings. If you're not satisfied with the color, follow our return/exchange process.

For bulk orders (e.g., weddings or events), please reach out to our customer support team. We may offer special pricing based on the quantity.

Refer to our Saree Care Guide for detailed instructions on washing, storing, and maintaining your saree.